Win in the Marketplace by Rewarding Top Talent
AT&T CEO and Chair Randall Stephenson recently said “There is a need to retool yourself, and you should not expect to stop…People who do not spend 5 to 10 hours a week in online learning will obsolete themselves with the technology”. He states that for organizations to win in the market, they must help their…
Employee Engagement – The New Paradigm for Rewarding Excellence (and why Starbucks gift cards don’t always do the trick)
Over the course of the nearly 30 years we’ve been operating our company, I’ve often remarked that employee recognition programs are one of the most popular aspects of our business. They range from the more complex, one-of-a-kind awards that are designed by one of our talented artists, like a hand blown, glass sculpture – to…
A Performance Culture Drives Success
A key element of a best-in-class performance management program is recognition and rewards. A comprehensive study by HBR indicates that the foundation of a company’s culture – the core values posted on a company website – is insufficient to promote widespread understanding and indoctrination. A company’s true values reveal themselves when managers execute hard choices,…
How to be a Recognition Leader
Yum! Brands’ believes that if you want results, the enthusiasm and commitment of your people are a must have along the way. As simple as this is to say, it is not so simple to do without a well-developed process to make it happen. People prefer to work in an environment where they’re having fun and smiling. To create such an environment,…
Customer Affinity – A Strategic Asset
“Invest in customer appreciation to create customer affinity” In an increasingly dynamic competitive marketplace, durable, long lasting customer relationships are any company’s most prized asset. Affinity is that tight bond a customer has with a company and its brand. When a customer has affinity for your company, they’re in a long-term relationship with you. When…